Considered Business Soloutions ltd
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Considered Business Solutions Ltd specialises in customer contact centre and office administration operational excellence.

This is delivered by the focussed prioritisation of eliminating waste and non-value added functions while implementing process, behavioural and cultural improvements where they are actually required.

Areas of expertise include:

  • Business Process Re-Engineering (BPR)
  • Business Process Improvement (BPI)
  • Process Documentation
  • Process Mapping (‘As Is' and ‘To Be')
  • Organisational Change
  • Individual and Organisational Behaviour
  • Performance Management
  • Contact Centre Forecasting and Resourcing
  • Quality & Compliance Frameworks
  • Workflow Applications
  • Management Information Systems
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Business functions where the above have been successfully implemented are

  • Inbound Call Centres
  • Outbound Call Centres
  • Blended Call Centres
  • Back Office Administration Functions
  • Customer Contact Centre Operations

Businesses where the above techniques have been effectively applied include general insurance, motor insurance, investment banking and pensions within the regulated UK market.

Lean methodology – the reduction of waste - is fully embraced and implemented as the way that this company works. It's not just another buzzword!

     
      Considered Business Solutions Ltd     info@consideredbusinesssolutions.co.uk     Company Number: 6247254 Registered in England & Wales